Print Management Technology

Synopsis:

You are an IT-Support technician for a governmental agency within the state of Michigan. Your office is located within the state capital of Lansing however, you and your team support all counties within the state. There is at least one local office located within each county. There are about 5,000 employees spread across the state of Michigan who require some type of remote IT-Support. There are designated IT liaisons within each county-office, however, their IT skills are limited.

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Printing is an underestimated component of an organization’s IT infrastructure. You are required to replace all of the local desktop printers with 1 or 2 centrally located multi-function printers (MFPs) in each county office. The reason for the changes is because the MFPs offer cost savings over the use of local desktop printers. You must also identify software that will centrally manage all of the new printers with features such as driver deployment, print tracking, print toner updates, and repairs. Many organizations lease their multi-function printers, which also comes with on-site vendor support; so that is something you might want to consider in your proposal. Develop this paper as if you were submitting it to your CIO for budget approval.

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