Delivering Bad News Tactfully and Effectively
Review the case study below and in your paper, address the following:
Explain how you would approach this employee.
Describe how you think the employee will respond.
Analyze which conflict resolution techniques you would use. Submit your response to your instructor through the online course and add it to your portfolio.
“You are a department manager in a mid-sized company that provides technology support services. You have ten employees who are required to maintain a high level of technical expertise and deliver excellent customer service. One of your employees, who has been with the company for two years, is performing at a substandard level and you have received numerous complaints from customers and coworkers. In addition, this employee has displayed confrontational behavior which has created a hostile environment. You must now meet with this employee and deliver an ultimatum regarding the need for immediate improvement or dismissal.”
