FOH Ethical Dilemma
Choose one of the following eithical service situations and discussion how you would handle it from a management perspective and how you would prevent the situation from happening again in the future.
1. You charged me $4.50 for a glass of wine and the glass was only 2/3 full. What a rip off.
2. Doesn’t anybody around here ever smile?
3. There was nobody to greet us when we walked in and we stood there for five minutes
4. What do you do, put water in the ketchup? It flowed out of the bottle all over the plate.
5. We told the server we were in a hurry and that seemed to slow him down.
6. I don’t know who was more surprised, the cockroach or me?
7. Doesn’t medium rare mean that the steak should have a pink color in the center?
8. I’ll never go to this restaurant again, my wife’s meal was served 10 minutes after mine and it was cold.
